Hello Paisa Operators (HPOs) are the key players in the Hello Paisa system. They are the main players in expanding the reach of financial services into every neighborhood in Nepal – be it in the villages, towns, or your local neighborhood in the city. Here the customers and the HPOs perform a variety of key financial functions! This is where customers can also go and sign up for the Hello Paisa Mobile Accounts.
HPOs also function as key reference points for customers in case of problems the customers may have while using the service and are trained to address these problems. They can either solve it for the customers or contact relevant and concerned Bank staff to have the issues resolved!
HPOs function as a mini bank branch or human ATM’s.